Skip to main content

Disclaimer & Privacy

  1. PRIVACY STATEMENT

This policy describes the management of our web site as regard to processing activities concerning your personal data when visiting us at the following web page:

www.nedis.com, webshop.nedis.com

 (the “Website”)

Specifically, it regards the content of our Website only and it does not concern any other web sites that might be visited by users by clicking on external links which may be present on the Website.

Certain services or information offered on the portal may be subject to a different privacy policy. In such instances, a separate privacy policy will be posted.

"You" in this Privacy Statement means you as an individual.

"We" or "us" in this Privacy Statement means, in relation to your personal data, the Data Controller (as specified under following paragraph 1.7).

1.1. WHAT INFORMATION IS COLLECTED?

"Personal data" means information about you.

When you visit this Website we may collect personal data either:

  • directly, where you are asked to provide data. If you use any "Subscribe" feature of the Website you may need to provide contact information as well as information about the page you are on or the content you are viewing; or
  • indirectly, by using cookies (as described in details in our Cookie Policy), tracking your use of certain pages of the Website (e.g., your internet protocol address) and/or by way of other technical means to monitor your use of the Website.

We do not seek to collect sensitive data through the Website.

1.2. HOW WILL PERSONAL DATA BE USED?

We may process and use personal data collected via this Website for the following purposes:

  1. to administer the Website;
  2. to fulfil legal and/or fiscal obligations;
  3. to provide information, products and services to you at your request - for example to permit you to make purchases through the Website, to fulfil your request to subscribe to the Website and/or our newsletter and to properly respond to your feedback and questions.
  4. to tailor the content you see on the Website to your specific needs;
  5. to properly respond to your feedback and questions;
  6. for any other purposes required in order to allow us to provide our services.

Subject to the specifications made with regard to the navigation data, the transmission of which is automatic and represents an inherent feature of Internet communication protocols, you are free to decide whether or not providing your personal data.

However, should you intend to register to the Website, subscribe to our newsletters, purchase products offered on the online store and/or have access to reserved area of the Website, filling in the required fields of the relevant forms with your personal data is necessary. Failure to submit your personal data will indeed prevent you from accessing and using said services and features.

The legal basis for the processing described under letters a) and c) is therefore the satisfaction of a request formulated by you through the Website. For the pursuit of such purposes your consent is not necessary.

With respect to the purpose described under previous letter b), the legal basis for the processing is the compliance with a legal obligation to which the Data Controller is subject; therefore, your consent is not necessary to allow the processing.

In some cases, during your experience on our Website, we may ask for your consent to process your personal data for marketing purposes.

In any case, where your consent is given for said purposes, you will always have the right to withdraw, at any time, your consent or object to the processing of your personal data for the purpose of profiling users and/or for marketing purposes.

1.3. ARE COOKIES USED ON THE PORTAL?

Cookies are information sent by a web server to a user’s computer, which are stored therein.

In order to know which cookie are used on this Website, please see Nedis and Cookies chapter.

If you want to refuse the use of any cookie, please correct the settings of each of the internet browsers you use separately (in this regard, you can find details on how to undertake this action on the website of your browser) or change your settings on the following website: www.youronlinechoices.com.

In this case, please be aware that the web navigation and the enjoyment of the contents of this Website could be compromised.

1.4. HOW CAN I EXERCISE MY RIGHTS?

At any time, provided that the relevant right is applicable given the specific circumstances, you are entitled to request us to access to, correct your personal data collected by us, to object to or to restrict the processing, to erasure your personal data, to data portability and to lodge a complaint.

In particular, in relation to the processing of your personal data:

  • you have the right to request a copy of the information that we hold about you;
  • you may request the update, correction and integration of the data, as well as to object, on legitimate grounds to the processing, entirely or partially, of your personal data, even if relevant for the purpose of the collection;
  • in certain circumstances you can ask for the data we hold about you to be erased from our records;
  • you have the right to have the data we hold about you transferred to another organization;
  • in the event that we refuse your request under rights of access, we will provide you with a reason as to why. In the event that you wish to make a complaint about how your personal data is being processed by the Data Controller, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority.

For any further information about the processing activities carried out by the Data Controller, and/or the exercise of your rights, you may contact the Data Controller at the e-mail address GDPR@nedis.com.

In addition, with specific respect to your right to withdraw the consent given to the use of personal data for the delivery of commercial and promotional material via email, you may also click on the “Unsubscribe” link available in the footer of any commercial communication we send.

1.5. IS PERSONAL DATA TRANSFERRED TO ANOTHER COUNTRY AND IS PERSONAL DATA DISCLOSED TO OTHER ENTITIES?

The website is located on a server in Europe.

For the purposes specified under paragraph 1.2 above, your personal data may be transferred to other legal entities within the Datwyler Group located in countries inside and/or outside the European Union.

In addition, your personal data will be processed by third parties belonging to the following categories:

  1. a) third parties that provides services for the management of the IT system;
  2. b) third parties that provides legal, accounting and consulting services;
  3. c) law enforcement or regulatory agencies, or authorized third-parties;

The third parties pertaining to the categories indicated above have been specifically appointed as Data Processors pursuant to Article 28 or may act as Data Controller.

The transfer of your personal data outside the European Union, when European Commission Adequacy Decisions are not in place, is subject to the adoption of appropriate safeguards, according to the GDPR requirements.


1.6. HOW LONG IS PERSONAL DATA RETAINED FOR?

We will keep your personal data only as long as it is reasonably necessary for the purposes described in this Privacy Statement.

In particular, should you be a registered user, your personal data will be deleted within a few weeks of your departure/de-registration, as long as no issues regarding the services we have provided to you is pending at the time of your leaving.

Should you purchase items through the Website, the data we collect to satisfy your request will be stored for 12 years from the date of the relevant purchase order, as long as no issues relating to said purchase is pending at that time.

As non-registered user, your personal data processed for the purpose of providing you the services you asked for will be stored only for the period strictly necessary to fulfill your request, being deleted afterwards.

As for “Log Data” consisting of the following information:

  • The Internet Protocol address (IP-Address) that your device it currently using
  • Name and Address of the calls of website or file
  • Date and time of access
  • Amount of transmitted data
  • Browser type and version that you use to visit the Website
  • Operating system of your device
  • Type of used device and its MAC-address
  • Referrer-URL (previously visited page),

it is automatically erased immediately after being processed. However, we reserve the right to store Log Data longer, if there are facts which suggest that computer crimes are committed against the Website.

1.7. WHO IS THE DATA CONTROLLER?

NEDIS BV with registered office in De Tweeling 28, 5215 MC ‘s-Hertogenbosch, the Netherlands is the Data Controller of your personal data (“Data Controller”).

  1. NEDIS AND COOKIES

Our websites sites use cookies to improve your online experience.

With this policy the Data Controller hereby provides the following information on the use of cookies on its Website

2.1 What is a cookie?

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies.

A cookie is a file that contains data (a string of letters and numbers); this file is transmitted from a web server to a web browser when you visit a website, and is then saved by the browser. The respective ID is then transmitted back again every time the browser requests a page from the server.

The information retrieved by cookies might be about you, your preferences, your device or used to make the site work as you expect it to.

Cookies do not usually contain any information allowing you to be personally identified, but they can give you a more personalized and enjoying web experience. It is, however, possible that we may link personal details that we have saved about you to the details stored in the cookies, and link them to these details received.

You may find more information about the use of cookies on websites at www.allaboutcookies.org

2.2 Different kinds of cookies

Cookies can be installed by the operator of the website the user is visiting (“first party cookies”) or by other websites (“third party cookies”):

First-party cookies – these files are set by the web server of our Website and have the same domain.

Third-party cookies - when you use our Website, cookies from third-party providers may be transmitted to you. If you visit a website that has embedded content, such as YouTube videos for example, these websites may transmit cookies to you. The Data Controller does not monitor the settings of such cookies. We recommend that you ask for more information about these cookies on the websites of such third-party providers, and find out the corresponding options for managing them.

There are cookies which can be permanently stored in the user’s device until their expiration or deletion by the user (“permanent cookies”) or cookies that can be automatically eliminated any time the Website browsing session ends or when the browser is closed (“session cookies”).

Session cookies – these are temporary files that are only activated during your visit to our website. Normally your browser deletes such cookies as soon as you close it.

Persistent cookies – these files are active also after the browser session ends. By way of example, when you register on a website and then later come back and visit it again, the website has learned who you are and displays personalized contents. Such behavior is made possible by persistent cookies.

As you might see, cookies are used for several purposes, in order to ensure the correct functioning of the Website and offer a better and more efficient browsing experience. Please fine here below further details on the types of cookies we may use on our Website.

Below you will find a list of the cookies that are most commonly used by Nedis, and an explanation of how they are each used.

Cookie type

File name

Purpose

First Party cookies

Nedis

_sso

Helps you automatically login if you have done so in the past and ticket the "remember me box"

cookie-settings

saves your privacy settings regarding cookies

Third party cookies

DoubleClick by Google

IDE

These cookies allow Nedis to track your journey when you click through to the site from adverts externally.

Facebook

SS-PC_1; SS-PC_2

These cookies allow Nedis to show you relevant adverts when you navigate away from the site, also to track your journey when you click through to the site from external adverts.

Google Adwords

1P_JAR; NID

These cookies allow Nedis to show you relevant adverts when you navigate away from the site, also to track your journey when you click through to the site from external adverts.

Google Analytics

_ga; _gid; _gat_international

Allows Google Analytics to provide Nedis with data on how you use the site

Hotjar

Cookies starting with _hj* e.g:_hjDonePolls; _hjIncludedInSample;

These cookies allows Nedis to gather user insight and feedback on how people use our site. This is through on-site polls, surveys and user behaviour tracking.

Linked In

bcookie; bscookie; lidc; lang; UserMatchHistory; BizoID

These cookies allow Nedis to track your journey when you click through to the site from adverts externally.

Twitter

personalization_id

These cookies allow Nedis to show you relevant adverts when you navigate away from the site, also to track your journey when you click through to the site from external adverts.

Bing

_uetsid; MUID; MUIDB

These cookies allow Nedis to show you relevant adverts when you navigate away from the site, also to track your journey when you click through to the site from external adverts.

Webtrekk Analytics

Cookies starting with wt* e.g:wt_nk;wt_nk-s;

Allows Webtrekk Analytics to provide Nedis with data on how you use the site

 

 

  1. i) Technical cookies

Technical cookies are those which enable the Website to function correctly and are used exclusively with a view to carry out the transmission of a communication on an electronic communication network, insofar as this is strictly necessary to the provider of an information society service that has been explicitly requested by the contracting party or user to provide the said service. These cookies are necessary for the Website to function properly. They are not used for any further purposes and are normally installed directly by the owner or the operator of the website. Your prior consent is not necessary for the use of these cookies.

Technical cookies can be divided into:

Browsing and session cookies: these cookies guarantee regular navigation and use of the Site (e.g. allowing a purchase or the access to restricted areas);

Analytics cookies: these cookies enable website operators to anonymously monitor the method of using its web pages by visitors for statistical survey purposes, allowing them to optimize the site functioning and offer a better browsing experience. Analytics cookies are equated to technical cookies insofar as they are used directly by the operator of the website to collect aggregate information on the number of visitors and on how they use the website;

Functional cookies: these cookies allow the user to browse as a function of certain pre-determined criteria (e.g., the language, the products selected for purchase) in order to improve the service offered. By way of example, they permit a website to understand who you are any time you access its pages, so that you do not have to type in your login details each time.

  1. ii) Profiling cookies

Profiling cookies are aimed at creating user profiles and are used to send online advertising messages in line with the preferences shown by the user during navigation. These cookies, either of the Data Controller or of third parties, are accurately selected and checked and are used to guarantee that the marketing messages received through the Website or other websites used by the Data Controller to transmit its advertising messages are in line with the visitor’s preferences. Your prior consent is necessary for the use of these cookies.

2.4 How does the Data Controller’s website use cookies?


We use the information that we obtain from your use of the cookies for the following purposes:

  • To manage the Website;
  • To recognise your computer when you visit our Website;
  • To improve the user-friendliness of the Website;
  • To analyse how the Website is used;
  • To avoid fraud and increase the security of the Website;
  • To personalise our Website for you (by providing targeted news that might be of interest you);
  • To track the path you take through our Website, which allows certain functions to be used (examples: adding/removing products in the shopping basket, finalizing a purchase at the checkout).

By way of example, when you add items to your order form, but then decide not to make any purchases during your visit, we save the reference number of the order form in a cookie in order to improve the user-friendliness, so that you can call up the form again on your next visit.

2.5 Cookies settings Is it safe to activate cookies?

Yes. Cookies are just short data strings that cannot perform any operations by themselves. Cookies cannot be used to retrieve other data from the hard disk, transmit computer viruses or identify and use e-mail addresses. Data Controller recommends that you allow the web browsers to accept cookies from our website.

How do I adjust my settings for cookies?

You may set your browser to refuse the use of cookies. But note that if you do this, certain functions of our website will no longer be available to you, making worse your browsing experience.

If you want to refuse the use of any cookie, please correct the settings of each of the internet browsers you use separately (in this regard, you can find details on how to undertake this action on the website of your browser) or change your settings on the following website: www.youronlinechoices.com.

Please find here below more details on how manage your cookies preferences.

  1. a) Banner

When you enter the Website for the first time, whatever page you are landed on, a banner contained a simplified and easy to understand privacy statement appears. By clicking on “I accept” you agree to the use of cookies. You may change and manage cookie preferences through this Website and by setting up your browsers settings.

  1. b) Browsers

If you wish to block or delete the cookies received from any website, you can do this by changing the browser settings by means of the specific function. You can find below the links to the instructions of the following browsers:

We remind that disabling all cookies, including navigation and functionality cookies, may cause Website browsing problems.

Should you opt for blocking all cookies, please find here below some examples of the processing you might have to follow:

  • In Internet Explorer you can block all cookies, by clicking on "Tools", "Internet options”, "Privacy", and then use the slider to select "Block all cookies";
  • In Mozilla Firefox you can block all cookies by clicking on "Tools", and then "Options", and turn off "Accept cookies from sites" in the section "Privacy".

However, please be aware that the blocking of all cookies has a negative effect on the usability of many websites.

Should you wish to delete any cookies that have already been saved on your computer, you might have to follow these steps:

  • If you are using Internet Explorer, you have to manually delete the cookie files (you will find instructions for this at http://support.microsoft.com/kb/278835);
  • If you are using Mozilla Firefox and you want to delete the cookies, you first have to check that cookies are deleted when you use the option "Remove private data" (you can change this setting by clicking on "Tools", "Options, "Settings" and "Privacy") and click on "Clear your recent history" in the "Tools" menu.

On the other hand, to activate cookies, the instructions here below, which apply to your particular browser, might help you:

Microsoft Internet Explorer

  • Select "Internet options" in the "Tools" menu.
  • Click on the tab "Privacy".
  • Under "Settings", click on the button "Standard" (or move the slider manually to "Medium").
  • Click OK.

Mozilla Firefox

  • Go to the "Tools" menu.
  • Select "Options".
  • Select the icon marked "Privacy".
  • Click in the box that allows websites to use cookies (under "Use custom settings for history").
  • Click on OK to save your changes.

Google Chrome

  • In the Customize and Control menu, select "Settings".
  • In the "Advanced settings" (Privacy, Content settings) find the section "Cookies".
  • To allow the use of cookies, you have to select "Allow local data to be set" (or "Activate all cookies").
  • Click on OK.

Safari

  • Select Safari > Settings, and click on Privacy.
  • In the field "Block cookies", specify if and when Safari should accept cookies from websites.

2.6 Other websites

We recommend to read the privacy and cookie policy of the websites you may access through the links found on the Website. We remind that your cookie preference settings on this Website will not be saved to other companies’ websites.

2.7 Disclosure and dissemination

Data acquired through cookies are processed by employees and collaborators of the Data Controller expressly appointed as persons authorized to that aim. Moreover, these data may be processed by third-party companies carrying out technical and organizational tasks on our behalf (e.g.: web service providers). These companies are appointed as data processors. Data acquired through cookies may be transferred abroad but will not under any circumstances be disseminated to unknown persons.

2.8 What about your rights?

You are at any time entitled to ask us for information on the processing of your personal data, access, obtain updating or the erasure of your data, as well as to object to the processing of your data and/or to lodge a compliant before the competent supervisory authority, as better provided for in the Privacy Statement of this Website.

To exercise your rights, you may contact the Data Controller at the e-mail address:

2.9 Data controller

Nedis BV with registered office in De tweeling 28, 5215 MC ‘s-Hertogenbosch, The Netherlands is the Data Controller of your personal data.

4.1 DATA CONTROLLER AND DATA PROTECTION OFFICER

Nedis BV with registered office in De Tweeling 28, 5215 MC ‘s-Hertogenbosch The Netherlands is the Data Controller of your personal data (“Data Controller”).

You may contact the Data Controller at the e-mail address GDPR@nedis.com  or via express courier at the registered address.

4.2 PERSONAL DATA DEFINITION AND INFORMATION REGARDING THE PROCESSING ACTIVITIES

Under the GDPR personal data is defined as: “Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person” (“Data”).

We collect your Data in order for us to process your orders, provide you the goods or the service required, manage the delivery, the invoice issuing and the payment collection, and to carry out all the activities relevant to the management of the contractual relationship with you, including customer care activities. In particular, these are processing activities necessary for the performance of a contract to which the you are a party or in order to take steps at your request prior to entering into a contract, as well as to provide you with additional services you might need, such as customer care services.

The Data collected will also processed in order to comply with legal obligation to which the Data Controller is subject, such as, by way of example, tax obligations relevant to the contract you entered into.

The Data Controller might also process your Data to send you marketing communications and commercials in order to directly promote its own products and services, which are similar to those you have already ordered or purchased. In doing so, Nedis group will act in compliance with the GDPR, in order to pursue its legitimate interest. In any case, you has the right to opt out from receiving these communications at any time by .

In addition, upon your explicit request, the Data Controller may process your Data in order to send you marketing e-mails and commercials, providing you with special promotions and informing you regarding new available products/services and/or products/services offered by its commercial partners and/or other legal entities of the Group.

You might withdraw the consent given with reference to each of the purposes listed above at any time, by contacting the Data Controller at the following contacts GDPR@nedis.com 

To these purposes, we might process Data belonging to the following categories:

  1. i) name, surname, address, e-mail, phone number;
  2. ii) area of use for products, job role;

iii) IBAN code;

  1. iv) transactions you carried out, purchases you made with us.

In any event, we are committed to ensuring that the information we collect and use is appropriate for these purposes, and does not constitute an invasion of your privacy.

According to art. 13, GDPR, in the following table, we sum up the purposes of the processing activities we carry out, the mandatory or voluntary nature of the request of providing your Data and the consequences in case of failure to provide such Data, the legal basis for the processing as well as the period during which your Data will be retained.

No. Purposes of the processing activity Mandatory or voluntary nature of the request of providing personal data Consequences of failure to provide the personal data Legal basis for processing your Data Retention Period

1

Client engagement and administration (management of contractual relationship, customer acquisition, sales order processing, delivery and transportation fulfilment, invoice issuing, payment collection, after sales and technical service)

Mandatory

It won’t be possible to provide you with the service or goods required

Performance of the contract

11 years after contract termination

2

Legal fulfilment

Mandatory

It won’t be possible to provide you with the service or goods required

Legal Obligation

11 years after contract termination

3

Direct Marketing

Voluntary

It won’t be possible to provide you with our special offers nor new products/services

Legitimate interest

24 months after contract termination, save in case of Opt out

4

Sending of marketing communications(about brand new products and tech offered by legal entities part of the Nedis group or by commercial partners)

Voluntary

It won’t be possible to provide you with special offers nor new products/services

Your explicit consent

24 months after contract termination, save in case of Opt out (or consent withdrawal)

5

Analysis of personal preferences with the aim to send dedicated personalized promotional offers

Voluntary

It won’t be possible to provide you with personalized offers or services

Your explicit consent

12 months after contract termination, save in case of consent withdrawal

6

Disclosure of your Data to third parties for marketing purposes

Voluntary

It won’t be possible for third parties’ to provide you with commercials and promotions

Your explicit consent

Till contract termination / consent withdrawal

4.3 DISCLOSURE OF YOUR DATA TO EU AND NON-EU DATA PROCESSORS

In order to fulfil the purposes mentioned in paragraph 4.2 above the Data Controller may have the necessity to disclose your personal data to third parties, located in the European Union, belonging to the following categories:

  1. Authorities and supervisory bodies;
  2. Third parties who carries out the tax and administrative duties on behalf of the Data Controller;
  3. Third parties providing IT Services for Information Systems of the Data Controller and the IT infrastructure;
  4. Third parties providing services related to the procurement /delivery of the product or service required;
  5. Other legal entities of the Nedis group within European Union.

The abovementioned third parties have been specifically appointed as Data Processors by the Data Controller or may act as Data Controller.

In particular, your Data might be disclosed to other legal entities of Nedis Group in charge of the management and/or the performance of the contract you entered into, invoice issuing and payment collection, and/or to third parties who might take care of the shipment of the products/services you ordered.

Your Data might also be disclosed to third parties, should such disclosure be required by the laws and/or Public Authorities

Moreover, your Data could be transferred to Datwyler IT Services AGlocated in Switzerland, in their quality as Data Processor appointed in order to manage IT services and need on behalf of the Data Controller. These transfers are safe in accordance with the European Commission Adequacy Decision no. 518 dated 26 July 2000.

You might know the full list of legal entities, belonging to the abovementioned categories, to which your Data might be disclosed to by contacting the Data Controller at the following contacts GDPR@nedis.com. Finally, your Data are processed by the employees of the Data Controller who have been specifically authorised to that aim.

4.4 YOUR RIGHTS AS DATA SUBJECT

At any point while we are in possession of or processing your Data, you, as data subject, have the following rights:

  • Right to withdraw the consent(s) – at any time, you have the right to withdraw the consent(s) previously given with reference to each and any of the processing activities listed above;
  • Right of access – you have the right to request a copy of the information that we hold about you;
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete;
  • Right to erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records;
  • Right to restriction on processing – where certain conditions apply to have a right to restrict the processing;
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation;
  • Right to object – you have the right to object to the processing;
  • Right to lodge a complaint: in the event that the Data Controller refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in paragraph 4.5 below.

You may contact the Data Controller at the e-mail address GDPR@nedis.com or via express courier at the registered address.

4.5 COMPLAINTS

In the event that you wish to make a complaint about how your Data is being processed by the Data Controller or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority, as identified under previous paragraph 4.1.

4.6. CONSENT

By consenting to this information notice you are giving us permission to process your Data specifically for the following purposes as identified under paragraphs 4.2 and 4.3, notably:

You may withdraw consent or perform the Opt Out at any time by writing to the following address GDPR@nedis.com .

 

Back to top